Return & Refund Policy
Effective Date: August 3, 2026
At HyperX.it.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all original accessories, manuals, and components.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Products marked as Final Sale or Clearance.
- Gift cards.
- Downloadable software or digital products.
- Personalized or customized products.
- Products damaged due to misuse, abuse, or improper handling.
How to Start a Return
To request a return, please contact our customer support team before sending your item.
Email: [email protected]
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos (if the item is damaged or defective)
Our customer support team will provide return instructions.
Return Shipping Address
HyperX Returns
2161 Broadcast Drive
Albuquerque, NM 87101
United States
Please do not return any item without contacting us first.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service or purchasing shipping insurance.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the item
- Photos of the packaging
We will evaluate the issue and provide an appropriate resolution, which may include a replacement, refund, or exchange.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing typically takes 3–7 business days, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is caused by our error.
Exchanges
We replace items only if they are defective, damaged during shipping, or if the wrong item was sent.
If you need an exchange, please contact us at:
Order Cancellation
Orders may be canceled within 12 hours after they are placed.
If your order has already been processed or shipped, it cannot be canceled. You may request a return after delivery according to this policy.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card company.
- Contact your bank.
If you still have not received your refund after completing these steps, please contact us:
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Website: https://hyperx.it.com/
Email: [email protected]
Return Address:
2161 Broadcast Drive
Albuquerque, NM 87101
United States